Privacy
Your board stays on your shop.
TechTrax holds the board for the shop that signed in. We don’t sell your customers.
What we keep
Shop login, your name, the mobile we text at signup, the board (customers, sites, calls, crew, bills), and billing status so Office and Field can open. Stripe® holds the card. We see whether the shop is on trial, active, past due, or canceled. Customer phones on the board belong to that shop.
A .trax file is a copy of your board. You download it.
What we don’t do
We don’t sell your customers. We don’t use the board to advertise other products. Support notes are to fix what broke.
Text messages
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opening a shop asks you to check the box under your mobile number before we text a verification code. Later texts to that number are operational alerts for that shop. Message frequency varies. Reply STOP to unsubscribe. Reply HELP for help. A STOP to one number stops later texts from that number. Text YES to that number to receive them again.
Who sees it
People you give a PIN. Hosting keeps the board. Stripe® holds the shop’s card and, when card deposits are on, pays the shop’s bank. The messaging service receives a mobile number and the message in order to deliver the text. QuickBooks® Online receives a bill only after the shop connects it. You can restore or clear a live shop in Settings. Canceling, or a failed card, locks Office and Field until you subscribe again.